Frequently Asked Questions

Is my Pinoy Tawag handset capable of functioning as a normal phone?

Absolutely! This handset works like a regular phone and is inter-connective with all local Philippine networks.

We already have a phone in the Philippines. Can I activate the service on that same phone?

Yes. Service is now available to existing PLDT lines. Your initial cost will only be $109.95. Click here for more details.

I want to use the service today, can you expedite the process if I place my order now?

No. Just like other utility services, it takes at least 7 days to open your account.

How many minutes am I really allowed? Is there a limit?

PTU is STRICTLY for personal use. To ensure quality service we designed PTU to be  a non-internet-based calling program. We are giving  more than the generous  amount of calling time to all subscribers subject to our fair usage policy. Our system can detect unusually-high and suspicious usage.
Data collected from all the years we have been in business tell us exactly the average monthly minute consumption of  callers. We designed PTU to allow more than  the normal monthly usage of an average subscriber. On a normal, personal and non-commercial call to the Philippines, how much can people really talk about?

What happens when I have not paid my monthly service fee on time?

Our system is programmed to terminate your service after the thirtieth day of your last payment.  If you wish to have uninterrupted service, you may allow us to auto-debit your credit or debit card account every 30 days, until the end of your preferred subscription period.

What happens when my credit or debit card has declined the payment transaction?

We shall notify you regarding the declined transaction so you may process payment shortly after notification. However, in case we are not able to reach you, or you have not responded to the notice, your service will be terminated after the 30th day of your last payment, if payment for the succeeding month has not been received on or before the 30th day.

Am I going to lose my US number once my account has been closed?

You will automatically lose your number 30 days after the suspension date. To avoid paying a reconnection fee, we recommend a timely payment of the service.

Can I get a discount if I have several relatives/friends to call in the Philippines?

Yes, we have multiple-phone plans available at a discounted monthly fee.

What are the requirements when I apply for PinoyTawag service?

You just need to accomplish and submit the Application Form on-line or, if you are using the form attached to our brochures, submit this accomplished form to the Reseller from whom you got the form. Our next step is to assess service coverage of your Philippine recipient’s address to determine availability of service. Upon confirmation of service, you may process initial payment using your debit or credit card (Mastercard, VISA, American Express, Discover) by calling our US toll-free number. You may also apply for the service by simply calling our US toll-free number and provide your application details to our customer care agent.

Is this 2-way calling?

The service is Unlimited* Calls to the Philippines from the US/Canada. Your Philippine recipient can receive Unlimited* Calls within his/her local calling area or area code. However, your recipients need to purchase minutes when they use their PinoyTawag phone to make domestic/international long distance calls.

What is the difference between PinoyTawag Coverage Plus and PinoyTawag Basic Plan?

PinoyTawag Coverage Plus lets you enjoy Unlimited* Calls with more service coverage (including stronger indoor signal) within your Philippine recipient’s local calling area. It also allows you to connect to almost ALL of your relatives in Metro Manila, Luzon, Visayas, and Mindanao, as it makes use of PLDT’s wireless network. PinoyTawag Basic Plan, on the other hand, works on certain pre-defined areas, subject to our team’s coverage assessment.

This is too good to be true, is this another MLM?

Absolutely, NOT!